Veliso Privacy Policy
Version: v0.7
Effective Date: August 25, 2026
Last Updated: August 25, 2026
This Privacy Policy explains how MOBIUS ENTERTAINMENT PTE. LTD. ("Veliso," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you use the Veliso mobile application, websites, and related services (collectively, the "Services").
Veliso is an AI sleep companion app that helps users wind down, reflect, and play sleep-supportive audio experiences. Veliso is not a medical, mental health, diagnostic, therapeutic, emergency, or crisis service.
Within the Services, the in-app AI sleep companion is presented under the Veliso name. This Privacy Policy refers to that role as “Veliso AI Companion” to distinguish it from the Veliso app, Services, and company.
If you have questions about this Privacy Policy or our privacy practices, contact us at: support@mobiusplay.com.
1. Key Privacy Commitments
Here are the key things to know:
- We do not store raw voice recordings in your Veliso account or on Veliso-operated servers. When you use voice features, audio is transmitted to xAI for temporary speech-recognition processing under its business API terms and our configuration.
- When you speak to Veliso AI Companion, your voice may be processed into text by us or our speech recognition service providers so Veliso AI Companion can understand and respond to you.
- Your conversation history is stored locally on your device, not on Veliso servers.
- Verbatim chat history is stored locally on your device. You can clear it at any time in the App, and it is also cleared from the current device when you delete your account.
- Veliso AI Companion may create a personalization profile, or "Veliso Memory," stored locally on your device.
- We do not use your private conversations with Veliso AI Companion to train AI models unless you give us permission.
- Veliso currently uses xAI for speech recognition and voice generation, and OpenAI for AI response generation. Section 8 explains what data each provider processes and why.
- Before Veliso first sends your personal data to xAI or OpenAI for these AI-powered features, the App asks for your explicit permission. If you decline, that data is not sent and features that require third-party AI processing will not be available.
- You can clear your chat history or delete your account in the App.
- When you delete your account, we clear local Veliso user data on the current device, permanently delete personal information associated with your account from active Veliso systems — including account-linked product analytics and usage events — and instruct our service providers to process the same deletion request, except where limited retention is required for legal, security, fraud prevention, accounting, dispute resolution, or compliance purposes.
- We do not sell your personal information or share your conversation content for advertising or cross-context behavioral advertising.
- Veliso AI Companion is an AI sleep companion, not a medical, mental health, emergency, or crisis service.
2. Who Can Use Veliso
Veliso is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18.
If we learn that we have collected personal information from a user under 18, we will take steps to delete it. If you believe someone under 18 has provided us with personal information, please contact us at support@mobiusplay.com.
We may implement age verification or age assurance mechanisms to enforce this requirement.
3. Personal Information We Collect
Depending on how you use the Services, we may collect the following categories of personal information.
3.1 Account Information
When you create or manage an account, we may collect information such as:
- name or display name;
- email address;
- authentication provider or sign-in method;
- account identifiers;
- profile image or avatar, if you choose to provide one;
- language and region settings; and
- account status, such as free, trial, or premium.
3.2 Voice Processing Data
If you use voice features, your microphone audio may be processed in real time to create a text transcript so that Veliso AI Companion can understand and respond to you.
We do not store raw voice recordings in your Veliso account or on Veliso-operated servers. Voice audio is transmitted to xAI for temporary speech-recognition processing. Depending on the business API configuration in use, xAI may temporarily retain API inputs and outputs for security, abuse-prevention, or compliance purposes. Our providers may not use your API inputs or outputs to train their models unless we expressly authorize that use, and Veliso does not provide that authorization for private user conversations. We do not store raw voice recordings as part of your Veliso account history.
3.3 Conversation Data
We may collect and store locally on your device:
- text messages you type;
- transcripts created from your voice input;
- Veliso AI Companion's responses;
- conversation history; and
- local session context used to continue your conversation.
When you use AI conversation features, the text you type or the transcript created from your voice, together with prompts and selected local context needed for the request, is sent to OpenAI to generate Veliso AI Companion's response. The content may include personal, sleep, mood, stress, or wellness-related information that you choose to share.
3.4 Personalization Profile and Veliso Memory
Veliso AI Companion may create a personalization profile, or "Veliso Memory," based on information stored locally on your device. This may include:
- sleep preferences, such as how quickly you typically fall asleep;
- calming routines and relaxation preferences;
- content preferences, such as whether you prefer guided relaxation or quiet background sounds;
- preferred voice or companion style;
- stress level context you choose to share;
- topics or approaches that help you wind down;
- topics or approaches that do not help you; and
- other preferences you choose to share with Veliso AI Companion.
3.5 Wellness and Sleep-Related Information
During your conversations with Veliso AI Companion, including the initial personalization setup, Veliso AI Companion may ask about general sleep habits, stress levels, relaxation preferences, and similar wellness topics to personalize your experience. You may also voluntarily share additional sleep, mood, or wellness-related information.
We do not ask you to provide a medical diagnosis or medical history, and you do not need to provide this information. We do not require you to answer any specific question. If you choose not to respond, Veliso AI Companion will skip that topic, and the Services will continue using available information or default settings.
Important: Information you choose to share may be considered sensitive personal information, consumer health data, or special category data under applicable law even though Veliso is not a medical service. We use it only as described in this Privacy Policy, such as to provide AI sleep companion functionality, personalize your experience, support safety features, and operate the Services. Veliso does not use this information to provide medical advice, diagnosis, treatment, therapy, or emergency support.
In certain U.S. states, sleep and wellness-related information may be classified as "sensitive personal information" or "consumer health data" under applicable law. For additional information about your rights regarding such data, please see Section 15 (Information for California Residents) and Section 16 (Consumer Health Data — U.S. State Supplement) below.
3.6 Cloud Account Information
Veliso servers store only limited account-related information needed to operate the Services, such as:
- account identifiers;
- email address or authentication provider information;
- account status;
- subscription status;
- security, fraud prevention, or compliance records.
Veliso servers do not store your conversation history, LLM input/output, or Veliso Memory.
3.7 Support Communications
If you contact us at our support email address or through another support channel we make available, we may collect your contact details, the content of your message, attachments, and other information you choose to provide. Support communications are separate from your locally stored conversations with Veliso AI Companion and may be retained in our email or support systems as needed to respond, maintain security, resolve disputes, and comply with law.
3.8 Subscription and Purchase Information
If you purchase a subscription or other paid feature, payment processing is handled by the app store or other purchase platform presented to you. We may receive limited information needed to provide and manage your subscription, such as:
- product or subscription identifier;
- subscription status;
- renewal or expiration date;
- purchase platform; and
- transaction or receipt identifiers.
We do not receive or store your full payment card number from app store or payment providers.
3.9 Device, Usage, and Analytics Data
We may collect technical and usage information such as:
- device and SDK identifiers;
- device type, model, manufacturer, operating system, app version, SDK version, screen dimensions, system language, and simulator status;
- network type, time-zone offset, install time, and available or total device memory and disk capacity;
- app start and end events;
- feature usage, product interaction, playback, purchase, and subscription lifecycle events;
- IP address and approximate location derived from IP address, if processed by our infrastructure or analytics systems; and
- notification tokens, if you enable push notifications.
Product usage analytics do not include your conversation text, voice transcripts, content text, health labels, or health profiles. The exact fields collected may depend on the App version, device, platform, and configuration in use.
4. How We Use Personal Information
We use personal information to:
- provide, operate, maintain, and improve the Services;
- send voice audio to xAI for speech recognition;
- send response text to xAI for voice generation;
- send typed text, voice transcripts, prompts, and selected local context to OpenAI to generate AI responses and sleep-supportive interactions;
- display conversation history stored locally on your device;
- operate basic account features;
- personalize future sessions through local Veliso Memory;
- play and recommend sleep-supportive audio experiences;
- manage subscriptions, trials, and account status;
- provide customer support;
- send service-related notices, security alerts, and product updates;
- send optional marketing communications if permitted by law and your choices;
- analyze product usage and performance, fix bugs, and improve reliability;
- detect, prevent, and respond to fraud, abuse, security incidents, and misuse;
- comply with legal obligations; and
- enforce our terms, policies, and rights.
5. Voice and Audio Processing
Veliso uses your microphone only when you choose to speak to Veliso AI Companion or enable voice features.
When you speak to Veliso AI Companion, your voice may be processed in real time to create a text transcript. This transcript helps Veliso AI Companion understand your request and respond to you.
We do not store raw voice recordings in your Veliso account or on Veliso-operated servers. Voice audio may be processed temporarily by xAI and, depending on the business API configuration in use, may be retained by xAI for a limited period for security, abuse-prevention, or compliance purposes. Veliso also sends response text and limited request metadata to xAI when voice generation is used to produce Veliso AI Companion's spoken response. xAI may not use your API inputs or outputs to train its models unless we expressly authorize that use, and Veliso does not provide that authorization for private user conversations.
You can manage microphone access through your device settings.
6. Conversations, Transcripts, and Chat History
Your text messages, voice transcripts, Veliso AI Companion's responses, and sleep session activity are stored locally on your device. Veliso servers do not store your conversation history.
Verbatim chat history remains stored locally on your device unless you clear it in the App or delete your account. Clearing chat history clears local verbatim chat history on the device. Deleting your account also clears local Veliso user data, including local chat history, from the current device.
7. Personalization and Veliso Memory
Veliso AI Companion may become more personalized over time based on information stored locally on your device. Veliso AI Companion may create Veliso Memory to remember preferences and patterns that may make future sleep sessions more helpful.
Veliso Memory may include your sleep preferences, calming routines, content preferences, companion style preferences, and what has or has not helped you in past sessions.
Veliso Memory is stored locally on your device, not on Veliso servers. Account deletion clears local Veliso user data on the current device and deletes personal information associated with your account from active Veliso systems, except where limited retention is required for legal, security, fraud prevention, accounting, dispute resolution, or compliance purposes.
If you delete, rather than offload, the App from your device, locally stored conversation history and Veliso Memory on that device will be removed. Deleting the App does not delete your Veliso account, delete personal information held in active Veliso systems, or cancel your subscription.
8. AI Service Providers and Third-Party Data Processing
Veliso uses third-party AI providers to deliver its core voice and conversational features. The current providers, data disclosed to them, and purposes are described below.
8.1 Permission Before Third-Party AI Processing
Before Veliso first transmits your personal data to xAI or OpenAI for AI-powered processing, the App presents an in-app notice that identifies the provider, explains the categories of data that may be sent and the purpose of the transmission, and asks you to choose whether to allow that processing.
If you do not allow third-party AI processing, Veliso will not send the relevant data to xAI or OpenAI. Features that depend on that processing, including AI conversations, speech recognition, and generated voice responses, will not be available, but you may continue to use available features that do not require third-party AI processing.
8.2 xAI — Speech Recognition and Voice Generation
Veliso uses xAI for the following purposes:
- Speech recognition: microphone audio you choose to record and limited request metadata are sent to xAI to convert speech into text.
- Voice generation: the response text generated for your conversation and limited request metadata are sent to xAI to produce Veliso AI Companion's spoken response.
The microphone audio may contain personal, sleep, mood, stress, wellness, or other sensitive information that you choose to say. Veliso does not store the raw voice recording in your Veliso account or on Veliso-operated servers.
xAI processes this information under its business API terms and Veliso's service configuration. Unless a shorter or zero-data-retention configuration applies, xAI may retain API inputs and outputs for up to 30 days, subject to limited legal, safety, security, abuse-prevention, or compliance exceptions. Veliso does not authorize xAI to use private user conversations to train AI models.
8.3 OpenAI — AI Response Generation
Veliso uses OpenAI to generate Veliso AI Companion's conversational responses. The data sent to OpenAI may include:
- text messages you type;
- transcripts produced from the voice audio you submit;
- prompts and instructions needed to generate the response;
- selected local conversation context and Veliso Memory information needed for the request; and
- personal, sleep, mood, stress, wellness, or other sensitive information contained in the content you choose to share.
OpenAI processes this information to generate and return the requested conversational response. Veliso does not use OpenAI to store your Veliso conversation history or Veliso Memory as a cloud history or cross-device profile.
OpenAI API data is not used to train OpenAI models by default, and Veliso does not opt in to such training for private user conversations. Depending on the API endpoint and data-control configuration in use, OpenAI may retain limited API data for up to 30 days for abuse monitoring or may retain application state where a feature is configured to store it. Veliso does not use OpenAI application-state storage to create a Veliso cloud conversation history or cross-device profile.
8.4 Provider Protection and Other Service Providers
We contractually require service providers that process personal information on our behalf to use it only for authorized purposes, protect it using safeguards that provide the same or equivalent protection described in this Privacy Policy, and delete or return it as required by applicable terms and law. We review provider terms, data controls, security measures, subprocessors, and relevant transfer safeguards before authorizing production processing.
We may also use providers for cloud infrastructure, analytics, authentication, customer support, payments, communications, security, fraud prevention, and compliance. Those providers receive only the information reasonably necessary for their stated purposes and are subject to applicable contractual and legal protections.
8.5 Advertising and Data Sharing
We do not share your conversation content with advertisers for advertising or cross-context behavioral advertising.
We may disclose personal information if required by law or if we believe disclosure is necessary to protect the rights, safety, and security of Veliso, our users, or others.
9. Model Training and Service Improvement
We do not use your raw voice recordings to train AI models.
We do not use your private conversations with Veliso AI Companion to train AI models unless you give us permission. If we offer optional programs to help improve Veliso AI Companion using conversation data, we will explain what data is used and ask for your consent where required.
We may use aggregated, de-identified, or anonymized information to understand and improve the Services, provided that this information does not reasonably identify you.
10. Subscriptions and Payments
Subscriptions, free trials, renewals, cancellations, and refunds are handled by the app store or other purchase platform through which you subscribe.
Deleting your Veliso account does not automatically cancel an active subscription purchased through an app store or payment provider. You should manage or cancel your subscription through the platform where you purchased it.
We may process limited subscription information to provide paid features, verify access, prevent fraud, and comply with accounting and legal obligations.
11. Analytics and Notifications
We may use product analytics tools to understand how the Services are used, improve performance, fix bugs, and maintain reliability. Current product analytics may include the technical and interaction information described in Section 3.9, but not conversation content, transcripts, content text, health labels, or health profiles.
If you enable push notifications, we may process a notification token to send service-related notifications, sleep reminders, subscription notices, or other messages according to your settings. You can manage push notifications through the App or your device settings.
We do not use conversation content for advertising.
12. Cookies and Similar Technologies
We may use cookies, web beacons, device identifiers, and similar technologies on our websites and in the App to collect usage information, provide analytics, and support functionality.
We do not use cookies or similar technologies to serve behavioral advertising within the App. If we use analytics SDKs or similar tools, these tools collect technical and usage data as described in Section 3.9 and are subject to applicable data processing terms and our configurations.
You can manage cookie preferences through your browser or device settings, or through any cookie consent tool we provide on our websites.
13. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our general retention practices are:
- Raw voice recordings: not stored in your Veliso account or on Veliso-operated servers; temporary provider processing is described in Sections 5 and 8.2.
- xAI API data: may be retained for up to 30 days unless a shorter or zero-data-retention configuration applies, subject to the limited exceptions described in Section 8.2.
- OpenAI API data: depending on the endpoint and data-control configuration, limited API data may be retained for up to 30 days for abuse monitoring, or application state may be retained where the selected feature requires it, as described in Section 8.3.
- Verbatim chat history: stored locally on your device until you clear it in the App, delete your account, or delete the App from that device. Offloading the App may preserve local data.
- Veliso Memory and personalization profile: stored locally on your device until you delete your account, clear relevant local data through supported product flows, or delete the App from that device. Offloading the App may preserve local data.
- Subscription and transaction records: retained as needed for subscription management, accounting, tax, fraud prevention, dispute resolution, and legal compliance.
- Security and operational logs: retained for a limited period needed to operate, secure, debug, and improve the Services.
- Aggregated, de-identified, or anonymized information: may be retained for analytics, research, and service improvement where it does not reasonably identify you.
When retention is no longer necessary, we delete, de-identify, or anonymize personal information according to our data retention practices and applicable law.
14. Data Breach Notification
In the event of a security breach resulting in unauthorized access to, or accidental or unlawful destruction, loss, alteration, or disclosure of your personal information, we will notify affected users and applicable regulatory authorities as required by applicable law. We will provide such notification within the timeframes required by applicable law and will include information about the nature of the breach, the data affected, and the steps we are taking in response.
15. Information for California Residents
This section provides additional disclosures required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA").
15.1 Categories of Personal Information Collected
The following table describes the categories of personal information we have collected from California consumers in the preceding twelve (12) months, along with our business purposes for collection and categories of third parties to whom we may disclose this information.
| Category | Examples | Business Purpose | Disclosed To |
|---|---|---|---|
| Identifiers | Name, email, IP address, device identifiers, account ID | Provide Services, account management, security | Cloud hosting, authentication, analytics providers |
| Internet or electronic network activity | App usage, feature interactions, playback events, purchase and subscription lifecycle events, session data | Service improvement, analytics, reliability | Analytics providers |
| Audio, electronic, or similar information | Voice audio temporarily processed for speech recognition; voice transcripts stored locally | Provide conversational AI functionality | xAI for speech recognition; OpenAI for AI response generation |
| Inferences | Sleep preferences, personalization profile, Veliso Memory stored locally on your device | Local personalization and content recommendations | Not stored on Veliso servers |
| Commercial information | Subscription status, purchase history | Subscription management, fraud prevention | Payment processors, subscription management services |
| Geolocation data | Approximate location derived from IP address, if processed | Service localization, analytics | Cloud infrastructure or analytics providers |
| Sensitive personal information | Sleep habits, stress level, wellness preferences shared in conversations | Personalization of sleep companion experience | OpenAI for AI response generation; xAI where included in voice audio processed for speech recognition or response text processed for voice generation |
15.2 Your California Privacy Rights
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell or share;
- Access the specific pieces of personal information we have collected about you, including in a portable format;
- Correct inaccurate personal information;
- Delete personal information we have collected from you;
- Opt out of the "sale" or "sharing" of personal information;
- Limit the use and disclosure of sensitive personal information to purposes necessary to provide the Services; and
- Not be discriminated against for exercising your CCPA rights.
15.3 Sale and Sharing of Personal Information
Veliso does not sell personal information for monetary consideration. We do not share personal information for cross-context behavioral advertising.
If our practices change, we will update this Privacy Policy and provide a "Do Not Sell or Share My Personal Information" link as required by law.
15.4 Sensitive Personal Information
We may collect sensitive personal information as described in Section 3.5 (wellness and sleep-related information shared in conversations). We use this information only as necessary to provide the Services you request, specifically to personalize your sleep companion experience. We do not use sensitive personal information for purposes beyond what is necessary to provide the Services.
Where applicable under California law, you may have the right to limit certain uses and disclosures of sensitive personal information. To exercise an applicable right, contact us at support@mobiusplay.com.
15.5 Exercising Your Rights
To exercise your California privacy rights, contact us at support@mobiusplay.com or use the controls available in the App (such as clearing chat history or deleting your account).
We may verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf, but we may require verification that the agent is authorized to act for you.
We will respond to verifiable consumer requests within 45 days, or notify you if we need an extension as permitted by law.
15.6 Retention
We retain personal information for no longer than is reasonably necessary for the purposes described in this Privacy Policy. See Section 13 for details.
16. Consumer Health Data — U.S. State Supplement
This section supplements our Privacy Policy for users in states with consumer health data laws, including Washington's My Health My Data Act, Connecticut's Data Privacy Act, and Nevada's SB 370.
16.1 Consumer Health Data We Collect
Through your use of the Services, we may collect the following categories of consumer health data:
- sleep preferences and habits;
- stress level and relaxation preferences;
- wellness-related information you share in conversations with Veliso AI Companion.
16.2 Purpose of Collection
We collect consumer health data for the following purposes:
- to provide the AI sleep companion functionality;
- to personalize your sleep experience through Veliso Memory;
- to recommend sleep-supportive audio content; and
- to respond to the sleep or wellness-related request you make.
16.3 Sharing of Consumer Health Data
Consumer health data may be shared with:
- OpenAI, with your permission and solely to generate conversational responses;
- xAI, with your permission and solely to provide speech recognition and voice generation; and
- Government agencies, when required by law.
We do not sell consumer health data. We do not share consumer health data for advertising purposes.
16.4 Your Rights
Depending on your state of residence, you may have the following rights with respect to your consumer health data:
- Access your consumer health data;
- Delete your consumer health data, and have our affiliates, service providers, and contractors delete it;
- Withdraw consent where collection or sharing is based on your consent; and
- Obtain a list of all third parties and affiliates with whom we have shared your consumer health data.
To exercise these rights, contact us at support@mobiusplay.com. We will respond within the timeframes required by applicable law.
17. Information for Individuals in the EEA, UK, and Switzerland
This section provides additional information for individuals in the European Economic Area ("EEA"), United Kingdom ("UK"), and Switzerland (collectively, "Europe").
17.1 Data Controller
MOBIUS ENTERTAINMENT PTE. LTD. is the data controller for personal data processed under this Privacy Policy. You may contact us at support@mobiusplay.com.
17.2 Legal Bases for Processing
We process your personal data on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining the Services, including account management and conversation functionality | Necessary for the performance of our contract with you |
| Personalization through local Veliso Memory | Necessary for the performance of our contract with you |
| Processing voice input to generate text transcripts | Necessary for the performance of our contract with you |
| Analytics, performance monitoring, and service improvement | Our legitimate interest in improving the Services |
| Security, fraud prevention, and abuse detection | Our legitimate interest in protecting the Services and users |
| Marketing communications | Your consent |
| Compliance with legal obligations | Necessary to comply with applicable law |
17.3 Sensitive Data
If you choose to share information about your health, stress, sleep issues, or similar topics in conversations with Veliso AI Companion, this information may be considered "special category data" under the GDPR. Where a special-category condition such as explicit consent is required, we will request it before the relevant processing. We do not treat continued use of the Services or continued sharing after reading this Privacy Policy as explicit consent. You may withdraw consent at any time as described in Section 17.5, though withdrawal will not affect the lawfulness of processing conducted prior to withdrawal.
We do not ask you to provide a medical diagnosis or medical history, and you do not need to provide this information. If you choose not to share sleep, stress, or wellness-related information, Veliso AI Companion will continue using available information or default settings.
17.4 International Data Transfers
Personal data may be processed outside Europe as described in Section 22. When we transfer personal data from Europe to countries not recognized as providing an adequate level of protection, we use safeguards required by applicable law, such as Standard Contractual Clauses adopted by the European Commission.
You may request a copy of these safeguards by contacting us at support@mobiusplay.com.
17.5 Your European Privacy Rights
In addition to the rights described elsewhere in this Privacy Policy, individuals in Europe have the right to:
- Object to processing based on legitimate interests;
- Restrict processing in certain circumstances;
- Data portability — receive your personal data in a structured, commonly used, machine-readable format;
- Withdraw consent at any time where processing is based on consent; and
- Lodge a complaint with your local data protection authority.
To exercise your rights, contact us at support@mobiusplay.com. We will respond within 30 days, or notify you if we need an extension as permitted by law.
17.6 Data Retention
We retain personal data for no longer than is necessary for the purposes for which it is processed. See Section 13 for details.
18. Your Choices and Controls
Depending on your location and how you use the Services, you may have choices and controls such as:
- access or update your account information;
- clear your chat history;
- delete your account;
- manage microphone access through your device settings;
- manage push notifications;
- opt out of marketing communications;
- manage subscription settings through the relevant app store or payment provider;
- limit the use of sensitive personal information (California residents); and
- contact us to exercise privacy rights available under applicable law.
19. Account Deletion and Data Deletion
You can delete your account in the App.
After you confirm account deletion, we:
- clear local Veliso user data on the current device;
- delete your account record, authentication credentials, and personal information associated with your account from active Veliso systems;
- permanently delete account-linked product analytics and usage events from active Veliso systems, including events associated with identifiers that were linked to your account; and
- instruct service providers processing personal information on our behalf to process the same deletion request according to our agreements and applicable law.
Archived or backup copies are protected from ordinary use and removed through the applicable secure backup lifecycle. If a backup is restored before that lifecycle is complete, the deletion request is reapplied before the restored data is returned to ordinary use.
We may retain limited records where necessary for legal, security, fraud prevention, accounting, dispute resolution, or compliance purposes. These records are isolated from ordinary product use and are not used to personalize Veliso AI Companion or for product analytics after your account is deleted. Information that has been aggregated or de-identified so that it is no longer reasonably linked to you may also be retained.
Deleting your Veliso account does not cancel an active subscription purchased through an app store or payment provider. You should manage or cancel that subscription through the platform where you purchased it.
20. Safety, Crisis, and Emergency Limitations
Veliso is not an emergency service, crisis hotline, medical provider, mental health provider, therapist, or substitute for professional care.
If you may harm yourself or others, or if you are experiencing a medical or mental health emergency, call your local emergency number immediately. In the United States and Canada, you can call or text 988 for the Suicide & Crisis Lifeline. In the United States, you can also text HOME to 741741 to reach the Crisis Text Line.
Veliso AI Companion may provide supportive language or crisis resource information, but Veliso does not provide emergency response, clinical monitoring, diagnosis, treatment, or therapy.
21. Security
We use technical, organizational, and administrative safeguards designed to protect personal information. These safeguards may include encryption in transit and at rest, access controls, logging, monitoring, vendor review, and data minimization practices.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and improve our safeguards over time.
22. International Data Transfers
Veliso and its service providers may process personal information in Singapore, the United States — including processing by xAI and OpenAI — and other countries where our service providers or their subprocessors operate. These countries may have privacy laws that differ from those in your location. We do not use this Privacy Policy to map every data category to a specific country or disclose individual cloud regions, which may change as our infrastructure and providers evolve.
When we transfer personal information internationally, we take steps designed to protect it as required by applicable law, including, where applicable, the use of Standard Contractual Clauses.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law, such as through the App, by email, or by posting an updated version. Where a change requires new permission for third-party AI processing, continued use alone will not replace the required permission.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.
24. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
Veliso Privacy Team
Legal Entity: MOBIUS ENTERTAINMENT PTE. LTD.
Email: support@mobiusplay.com